At Gleam Girl, we value your satisfaction and aim to make the return process as smooth and secure as possible. This Return Shipping Policy outlines the procedures, responsibilities, and guidelines for returning items to us.

1. Return Authorization

Before returning any product, customers must contact our customer support team to receive return authorization and detailed shipping instructions. Unauthorized returns may not be accepted or processed.

To initiate a return, please email us at info@glreamgirl.in with your:

• Order number

• Reason for return

• Clear photos (if the item is damaged or incorrect)

2. Who Bears the Shipping Cost?

• If the return is due to an error on our part (e.g., defective item, wrong product delivered, or damage during shipping), Gleam Girl will cover the return shipping charges.

• If the return is initiated for personal reasons (e.g., change of mind, wrong size ordered), the customer is responsible for all return shipping costs.

3. Packaging Guidelines

To ensure the safe return of your item:

• Use the original packaging, including boxes, pouches, certificates, and tags.

• Secure the item properly to prevent damage during transit.

• Include a copy of the original invoice or order confirmation inside the package.

Returns must be carefully packaged and fully insured, especially for high-value jewellery, to avoid any loss or damage during shipping.

4. Shipping Address for Returns

The return shipping address will be provided upon return approval. Please do not send any items back without authorization.

5. Tracking and Confirmation

Once you ship the item:

• Share the tracking number and courier details with our support team.

• We strongly recommend using a reliable and trackable courier service with delivery confirmation.

Delivery Time

• The product will be delivered in 7 to 10 working days

Gleam Girl is not responsible for lost or damaged return shipments if tracking information is not provided or if proper packaging is not followed.

Questions? We’re Here to Help!
For assistance with your return shipping process, contact us at:
📧 info@glreamgirl.in
📞 +91 99700 88466

Thank you for choosing Gleam Girl – where every return is handled with care and integrity.